At Peluche' Luxury Extensions, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all policies.

 

Attention:

Pelucheluxextensions.com will only ship to the billing address associated with the credit card used for your payment. 

Refunds and Exchanges:

 

Customer satisfaction is very important, all units and products are inspected prior to shipping to ensure they meet your specifications and our high quality assurance standards.

Peluche' Extensions does not issue refunds once your order has been placed.  We do not offer exchanges if you do not like the specifications of which you chose and ordered, this includes size, color, length, style.

 

If you are granted an exchange or store credit you must meet the following terms and conditions, there are no exceptions:

You must contact Peluche' Luxury Extensions within 24 hours of receiving your unit at: Pelucheluxextensions@gmail.com All approved exchanges or store credit offers must have an approval code issued before the return of the item will be accepted.

The unit must be returned in the same condition it was received. You must not alter the unit in any way, that includes but is not limited to the following:

YOU MUST NOT CUT THE LACE

YOU MUST NOT TEAR OR RIP LACE

YOU MUST NOT PUT ADHESIVE OR TAPE ON UNIT

YOU MUST NOT PUT PRODUCTS ON UNIT

YOU MUST NOT PUT CHEMICALS ON UNIT

YOU MUST NOT COLOR UNIT

YOU MUST NOT ATTEMPT TO CUT OR STYLE HAIR

YOU MUST NOT PERM UNIT

YOU MUST NOT WASH OR CONDITION UNIT

YOU MUST NOT WEAR UNIT

YOU MUST NOT DESTROY OR LOSE ORIGINAL PACKAGING INCLUDING WIG BAG

YOU MUST NOT ATTEMPT TO CORRECT THE PROBLEM YOURSELF

 

NOTICE:

Credit card fraud WILL NOT be tolerated by Peluche' Luxury Extensions. It results in lost revenue for us. We will not tolerate false charge backs. We will litigate in a civil court of law for an item that has been received by the buyer and promptly charged back to their credit card.This is FRAUD and we will seek litigation aggressively. As you are entering into unilateral contract and by purchasing, you agree to purchase in good faith by the terms of the agreement. Chargebacks and errors on the part of the buyer are considered a personal attack and therefore we will litigate for time lost, personnel overtime, full unit price, legal fees, research fees, and revenues lost due to down time. Communication is the key to a happy out-come, but if a charge back is completed without consideration, it is harmful to both parties involved. Peluche' Luxury Extensions wants to make your purchase a great experience, not a legal battle. If a legal issue is pursued, buyer agrees that it will take place in our state of Texas and governed by Texas laws. You agree to reimburse Peluche' Luxury Extensions for any fees associated, plus any legal costs.

This statement has been put in place due to the increased issues of fraud taking place throughout the internet by some buyers. We ask for communication to avoid any legal remedy that will be sought.

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Attention:

Pelucheluxextensions.com is not responsible for any additional fees or taxes you may be charged by customs. We also take no responsibility for any shipping delays caused by customs or any other occurrence that may take place once the package is turned over to the shipping company for delivery.

Shipping: 

Extensions/weft hair/weave hair

(within the United States)

Items normally ship within 3-5 business days of order placement. Shipping USPS 2-3 day Priority Mail service.

 

Attention:

Peluche' Luxury Extensions takes no responsibility for any shipping delays caused by any occurrence that may take place once the package is turned over to the shipping company for delivery.